Cipherscale Data Collection, Use And Retention
Cipherscale presents our updated policies to transparently show how we collect, use, or retain your data. By clearly and openly presenting the terms of our policies, we hope to maintain the trust and confidence of all our valued customers. We analyze website functionality for performance to improve our service offerings to our customers. Our priority is to educate and make it easy for customers to understand what data we collect, why, and how we use it.Personal Data On cipherscale.com
You can access all app functions without needing to login to our website. All documentation, guides, and help are accessible anonymously without needing to log in. However, you must create a free account to file a support ticket or purchase a subscription.
We may ask for certain Personal Data to make our services available to you. We only ask for information associated with your account or the administration. When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, phone number, or payment information. cipherscale will retain your Personal Data only for as long as is necessary for the purposes detailed in our Privacy Policy.
Cipherscale uses the collected Personal Data to provide and maintain our Services and provide customer support for our Services. cipherscale will only use your personal data to provide you with news, special offers, or general information if you willingly opt to receive such information.
Cipherscale will ask for personal data only when you attempt to purchase a product or if you want to post a support ticket.
Cipherscale Service and App Data Collection
The cipherscale app creates VPN tunnels to cipherscale gateways owned and deployed by the customer in their environment. Cipherscale does not have ownership or administrative control over these servers, and each server's data policy depends on the server's owner. The cipherscale gateway may collect and retain logs of the traffic flows exiting the VPN tunnel. The cipherscale service provides a web interface to view the logs collected on gateways but does not import or store them. We are not responsible and have no control over servers run by companies or entities other than cipherscale.
The cipherscale service is for business use and collects various logs (for example, authentication events and DNS lookup events). The logs are stored in our systems for up to 90 days. The customer can export and store these logs, at which point the customer controls the data and the data retention policy.
The cipherscale app communicates with the cipherscale service and sends the information needed to troubleshoot, authenticate, identify, and enforce zero-trust policies. This information consists of:
- IP address
- Operating system and its version
- Name, email, and user id
- Location (approx location)
- Crash log. Whenever the application crashes, a copy of the crash log is sent to cipherscale. This log is used only for debugging purposes and is never shared with Third Parties.
- Device ID
The app maintains a log of certain operations on the local device. Sometimes, our support personnel may ask you to use the "Share Log" feature to transmit a copy of the log for analysis and troubleshooting. The "Share Log" feature will copy the log to your email app, text editor app, or any other app you choose - you should examine the log before sending it to cipherscale and edit out any personal or sensitive information you do not wish us to access. Sending the log requires explicit action on your part, and any information you send us through this method may be retained in our support ticketing system for future reference unless you explicitly request to delete this information.
Website Tracking (cipherscale.com)
Cipherscale also collects anonymous information about how visitors use our website; for example, cipherscale utilizes web analytics software to track, in the aggregate, the number of unique views received by the pages of the website, the domains from which users originate along with many other analytical data points. Through web analytics software, the cipherscale websites may use "cookies" to track how users engage our website.Third-Party Payment Processors
You may be asked for payment information if you sign up for a trial or purchase a subscription. We use third-party services (e.g., payment processors) for payment processing. The payment processor will collect that information if you use a credit card. We do not collect or store your credit card number.Consumer Rights
Cipherscale takes reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You can update your Personal Data directly within your account settings section whenever possible. If you cannot change your Personal Data, please contact us, and we will make the requested changes. If you wish to be removed from our systems, please contact us at [email protected]What cipherscale Discloses
Legal process disclosure: Your Personal Data is never released to others unless we are ordered by a court of competent jurisdiction to do so. Cipherscale never sells Personal Data, usage information, or any other information.
Civil Investigations: Cipherscale will never release requested data for civil litigation unless commanded to do so by a court of competent jurisdiction in the matter. We will exercise all rights to restrict and protect user data.
Criminal Investigations: Cipherscale cooperates fully with law enforcement agencies when presented with a valid subpoena issued through a competent court of law. In such cases, cipherscale provides only the minimum required information regarding users' identifying information and no more. When an investigation is criminal in nature, cipherscale would not be able to disclose the facts of the investigation to the service user.